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Returns and refunds

To return an item purchased online please

  1. Please click the link Returns form and fill in the form with your order number, the email address used for the order and the item(s) that you want to return (with reason);
     
  2. Carefully package the goods using the original packaging or a sufficiently sturdy alternative;
     
  3. Print the returns authorisation number that you will be given via email after you have filled in the form and attach it to the outside of the package, together with the prepaid label;
     
  4. Contact UPS to arrange a day and time for the package to be picked up.
     
The return shipping cost is up to Mandarina Duck only within 14 days from the original delivery date, if using UPS courier. When the item arrives at Mandarina Duck warehouse, the refund process will start. The amount of the refund will not include the original shipping cost. Mandarina Duck will take neither responsibility nor will offer any compensation for returned goods, damaged or lost during transportation by carriers other than UPS
 
Returns can be shipped only from the country of origin of the order.
 
Every Mandarina Duck product is delivered with an identification card containing its product number. This guarantees it is a genuine product. If, for any reason, you would like to exchange the product, this ID card must not be removed.
 
Refund

 

The timeframe for your reimbursement depends on the refund processing, firstly in the U.S. and then in Italy. We apologize in advance for any delay should you experience. Your refund will be directly credited on your PayPal account.