- Your account & Registration
- Legal aspects
- Maintenance & Cleaning
- Special Offers & Promotions
When your order will be deliveredYour order will be processed within 24 hours of the transaction. Orders will be shipped by UPS courier. When you place your order you can choose between 2 shipping options: Standard shipment (4-5 working days) or Express shipment (1-2 working days). For the USA, Poland, Ukraine, Slovenia, Slovokia und the Czech Republic UPS requires 5 working days.
In which countries is the e-commerce service active?The e-commerce service is active in the following countries: Italy, France, Germany, Spain (excluding Baleares and Canary Islands), Portugal (excluding Madeira and Porto Santo), Austria, Belgium, Netherlands, Denmark, Sweden, Greece, Great Britain, Finland, Ireland, Luxemburg, Poland, Czech Republic, Slovakia, Slovenia, Hungary, and USA (excluding Hawaii, Puerto Rico and Alaska)
The order numberYour order number is saved to allow us to process any subsequent requests you may have concerning your order. Upon completion of your order, you will receive a confirmation message by e-mail or through the post.
Purchasing without registering and why you might registerRegistration is not required to make a purchase. We simply ask you for some important information so that we can deliver your order, but we will NEVER use your data for any other purpose. If you do indeed register, you can enjoy several advantages such as a discount of over 10% off your first purchase and additional exclusive services.
The product menu and what information it providesThe product menu appears as soon as you click on an item. It provides the following information:an enlarged photo of the product that can be zoomed by clicking the mouse; a full description of the item including product details; user comments; and suggestions of additional products that may go well with the selected item.
PurchaseThe colour and desired quantity of the item are chosen in the product menu before the item is placed in the shopping bag. You are then directed to the shopping bag where you can then decide whether you would like to complete your purchase, continue surfing or place additional products in your shopping bag. Click on "Continue" to complete your order and then choose whether you would like to purchase your items without registering, would like to register now or simply enter your login details. Finally, confirm your delivery address, choose your delivery and payment methods and then you will receive your order confirmation.
Adding items to or removing items from the shopping bagYou can increase or decrease the number of a particular item in the shopping bag, or remove it entirely, by using the “+” and “-“ buttons. The purchase total adjusts automatically.
Product searchTo search for a product, use the search filters in the side menu; to search for a particular line, use the list menu at the top of the page. You can also enter a text query in the search window (top right)
Up to how many pieces can you purchase?You can purchase up to 10 pieces.
Shopping bagAll information needed to complete your order in a straightforward way can be found in the shopping bag. You will find detailed information on the purchased item, shipping costs and basic information on your order. You can also see additional items from the corresponding collection, which you may add to the shopping bag or inspect in more detail and continue shopping.
Is it possible to place an order in a different country in respect to the one of destination?It is not possible to place an order in a different country in respect to the one of destination.
- Security & Payments
- Returns & Refunds
- Customer Service
- Shipment & Tracking of the order