- Your account & Registration
- Legal aspects
- Maintenance & Cleaning
- Special Offers & Promotions
- Security & Payments
- Returns & Refunds
- Customer Service
- Shipment & Tracking of the order
Choice of shipment methodYou can choose between the following shipment methods: standard shipment (4-5 working days) and express shipment (1-2 working days). UPS requires 5 working days to ship to the following countries: USA, Poland, Hungary, Slovenia, Slovakia.
When will I receive my order?You can choose between the following shipment methods: standard shipment (4-5 working days) and express shipment (1-2 working days). UPS requires 5 working days to ship to the following countries: USA, Poland, Hungary, Slovenia, Slovakia.
Shipment costsThe standard shipment price is the following: 8.00 euro / 6.00 GBP. If the total amount of your purchase is equivalent or higher than 150.00 / 130 GBP, you have the right to a free shipment.
Which countries can products be shipped to?Shipping is available for the following countries, to which individual orders can be sent: Italy, France, Germany, Spain (excluding Balearen and Canary Islands) Portugal (excluding Madeira and Porto Santo), Austria, Belgium, Netherlands, Denmark, Sweden, Greece, Great Britain, Finland, Ireland, Luxumburg, Poland, Czech Republic, Slovakia, Slovenia, Hungary and USA (excluding Hawaii)
Where is my order?After your order is shipped, you will receive an e-mail directly from UPS Courier with all the necessary information for tracking your package, including a direct link to the UPS website showing delivery information.
What happens if I’m not home when the order comes?The deliverer makes two delivery attempts, after which he will leave a delivery note with the corresponding information and you will be contacted by email or at the telephone number your provided while ordering.
Can the order be delivered at a different address?It is possible to make a shipment to an addressee different from the holder of the order, provided that is within the same country.