- Your account & Registration
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- Shipment & Tracking of the order
Where is my order?After your order is shipped, you will receive an e-mail directly from UPS Courier with all the necessary information for tracking your package, including a direct link to the UPS website showing delivery information.
What happens if I’m not home when the order comes?The deliverer makes two delivery attempts, after which he will leave a delivery note with the corresponding information and you will be contacted by email or at the telephone number your provided while ordering.
Can the order be delivered at a different address?It is possible to make a shipment to an addressee different from the holder of the order, provided that is within the same country.
Which countries can products be shipped to?This Website is only available for use by U.S. Residents, solely for delivery of products to an address within the United States of America (certain states may be excluded, mostly for logistic reasons, and we apologize for any inconvenience). The following is a list of territories currently excluded: Hawaii Puerto Rico and Alaska.
Shipping costShipment costs 15 dollars.
Which kind of delivery can I choose?You can decide while ordering the following timing of delivery: Standard shipment (4/5 working days).
Duration of deliveryThe order will be processed within the next working day. Your purchases will be shipped via UPS courier within 4/5 working days.